Terms of Service
1. Introduction and Definitions
These are the general Terms of Service of Growth Coach. These Terms of Service apply to the use of the website yourgrowthcoach.nl (the Website), content or communications featured or displayed on the Website, including without limitation text, graphics, photographs, images, moving images, sound, illustrations, information, software, products or services and the arrangements thereof (the Content), and the services that Growth Coach provides (the Services). Together with the references contained herein, these terms shall apply to any agreement that you may enter with Growth Coach.
2. Company Information
Growth Coach is registered as a company with the Dutch Chamber of Commerce (Kamer van Koophandel) in Amsterdam under number 89810708. Its Dutch VAT Identification Number (BTW-nummer) is NL004762422B53.
3. Booking Sessions
In order to book your appointment, you will need to complete an online reservation process at the Website including scheduling your first appointment and, for all paid sessions, an online payment module. Upon completing your booking, you will receive an email confirmation together with the access details of the digital consultation or the practice address and route description for a face-to-face coaching session.
When it comes to booking packages, you will only need to schedule your first appointment during the booking process online. There is no need to plan all appointments from the package ahead of time. You will determine the right frequency and plan subsequent appointments directly with the coach during your subsequent sessions.
Scheduling your sessions is facilitated by a third-party service provide Calendly. Calendly provides an online booking platform that makes scheduling your coaching session online quick and convenient. The digital scheduling platform sends an invitation to your digital agenda, which makes it easy to coordinate all your appointments. Privacy Policy and Terms and Conditions of Calendly can be found at:
https://calendly.com/en
4. Rescheduling Sessions
Coaching sessions can be rescheduled by either the coachee or the coach upon mutual agreement with a minimum of 24 hours’ notice. Email is the primary method to communicate around schedule changes.
In case of an urgent need to postpone or advance the session with a less than 24 hours’ notice before the originally planned session start, the coach or coachee will notify the other side either by email or by mobile phone. In case of the latter a regular cell phone or WhatsApp call, voice or text message can be used.
There is no cost associated with rescheduling a paid session while respecting the 24 hours’ notice period. An attempt of rescheduling a paid session later than 24 hours in advance will result in incurring full session fee. Rescheduling a free intake is free of charge irrespectively of the notice period.
5. Adjusting Session Type after Booking
The type of a coaching session may be adjusted at a later stage after booking upon mutual agreement. This change may be initiated by either the coachee or the coach with a minimum of 24 hours’ notice. Email is the primary method to communicate around session type changes. In case of an urgent need to change the type of the session with a less than 24 hours’ notice before the planned session, the coach or coachee will notify the other side either by email or by mobile phone. I the case of the latter a regular cell phone or WhatsApp call, voice or text message can be used.
While an online session may not be upgraded to a live in-person session, the latter may be downgraded to a walk & talk format or an online conversation. Downgrading a face-to-face session to an online one may be a good choice due to health and safety considerations, as well as in case of unexpected travel or care duties at home.
Due to bad weather conditions, upon mutual agreement, a walk & talk session may be converted to a live session in the coaching practice, or to an online session format. It is up to the coachee to decide whether he/ she prefers to upgrade or downgrade the walk & talk to a different format. In both cases the initial price of either an in-person session or the walk & talk format will be charged. No additional payments or refunds for the price difference between the session format will apply.
6. Transferring Sessions
Both single sessions and packages are for individual use and may not be shared, resold or redistributed to other private persons or third parties. All bookings are non-transferrable, which means that an unused single session or a part of a package may not be transferred to a different coachee.
7. Validity of Packages
Coaching sessions may be booked as packages 12 appointments. All sessions within a package should be used within 1 calendar year from their date of purchase. After that period the package loses its validity and any unused sessions may no longer be claimed.
8. Cancellation Conditions
The appointments may be cancelled by both sides up to until 24 hours before the planned session start. Email is the primary method to communicate the decision to cancel the appointment. In case of an urgent need to cancel the session with a less than 24 hours’ notice before the planned session start, the coach or coachee will notify the other side either by email or by mobile phone. In the case of the latter, a regular mobile phone call or a WhatsApp call, voice or text message can be used.
There are no additional costs associated with cancelling a free intake session, irrespectively of the notice period. In case of a cancellation initiated by the coachee or a no-show, no refunds will be offered for sessions that had been paid upfront. A cancellation of a paid session communicated later than 24 hours in advance or a no-show will result in incurring a full session fee.
In case the coach is obliged to cancel a session and/or terminate the coaching relationship altogether, e.g., due to health, safety or ethical concerns, the coachee will receive a full refund for the sessions that had been paid for upfront and eventually cancelled by the coach.
9. Terminating the Coaching Relationship
Either the coachee or the coach may exit the coaching relationship at any time without specifying the reason. Both sides may mutually agree to end a session earlier than the designated end time. When either side decides not to continue after an intake or a single session, no future sessions will be planned. Also coaching trajectory consisting of several sessions may be stopped at any time. In that case the termination is subject to a notice period of minimum 24 hours prior to the start of the next scheduled session.
There are no additional costs associated with terminating the coaching relationship. Please bear in mind that there are no refunds offered for sessions ending earlier than the scheduled time nor the unused part of coaching packages.
In case the coach is obliged to terminate the coaching relationship, e.g., due to health, safety or ethical concerns, the coachee will receive a full refund for the sessions that had been paid for upfront and unused.
10. Payments
The price of all the Services, packages is in EUR (€) and can be asked for per request. This is also the currency in which all monetary transactions made through the Website shall take place. Growth Coach shall not be held responsible for any price discrepancies due to currency exchange rate fluctuations and any extra fees that the client may incur if he/ she chooses to transact in a different currency.
Except for the free chemistry, successfully completing the payment step in the checkout process is a required step for booking your session. Payment for all paid sessions must to be settled upfront in order to guarantee your reservation. In case your payment fails, the reservation will be deemed invalid.
Your payment will be processed through an online payment service. You are welcome to choose a payment option of your preference such as credit card, iDeal and PayPal. The Privacy Statement, applies to all transactions processed using the payment module.
11. Personal Data
In order to make a booking with Growth Coach, you will need to need to place an order on the Website. For this, you need to provide personal information including your name and contact details to Growth Coach. You declare that you accurately provide such personal data, and that you will keep such information up to date throughout the coaching trajectory, for example in the event that your contact details should change.
In case you need to use passwords during the booking process, please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is at your own risk.
Growth Coach takes great care in protecting your personal data. For more detailed information related to privacy, please consult the following documents published in the footer of the Website: The privacy policy.
12. Links to External Sites
The Website includes links to third-party websites, social media platforms and applications. You are responsible for evaluating whether you want to access or use such links. Growth Coach is not responsible for and does not endorse any features, content, advertising, products, or other materials on other websites, platforms or applications. You assume all risk and Growth Coach disclaims all liability arising from your use of all external links.
13. Complaints
If you have a complaint, Growth Coach would like to hear it directly from you. Please file your complaint as soon as possible by sending a detailed description to our contact form. Growth Coach will process your complaint as soon as possible, but in any event within 15 working days. Should it take longer to handle your complaint, you will receive a notification within 3 days working days to confirm that your complaint has been received, together with an indication of when Growth Coach expects to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.
14. Disputes
1. In the event of a dispute, the parties shall endeavour to reach an out-of-court settlement prior to initiating any court action.
2. These general terms of service and your contractual relationship with Growth Coach shall be governed by Dutch laws, and the parties agree to submit any conflicts that may ensue from these terms, to the courts of the Netherlands, in the district Noord Holland.
3. As a consumer, you can also file a complaint with the Dutch Stichting Geschilleninstantie Alternatieve Therapeuten (GAT), which is an independent platform offering the possibility to settle disputes outside of the courts between alternative therapists and their clients. You can find more information about GAT at the following website:
4. As a consumer you can also use the Online Dispute Resolution platform which is an official website of the European Union. The ODR platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions within the European Union. For more information visit:
http://ec.europa.eu/odr